GPA HAT

1. Returns Eligibility:

• We accept returns within 14 days of the purchase date.
• To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.

2. Initiating a Return:

• To initiate a return, please contact our customer support team at [info@granpuebloargentino.com] within 14 days of receiving the product. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

3. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

4. Exchanges:

• If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer support team for assistance.

5. Shipping Costs:

• Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item shipped, defective product).

6. Non-Refundable Items:

• Certain items are non-refundable, including gift cards and downloadable software products.

7. Late or Missing Refunds:

• If you haven't received a refund yet, please check your bank account first. Then, contact your credit card company, as it may take some time before your refund is officially posted.

8. Contact Information:

• For any questions regarding our return and refund policy, please contact us at [info@granpuebloargentino.com] or [customer support phone number].

9. Policy Updates:

• We reserve the right to update our return and refund policy at any time. Any changes will be effective immediately and will be communicated to customers.

 

 

1. Order Processing:

• All orders will be processed within 14 business days from the date of purchase. Please note that processing times may vary during peak seasons.

2. Shipping Methods:

• We currently offer standard shipping to addresses within the United States.

3. Shipping Destinations:

• We currently ship only to the United States. We are working on expanding our shipping destinations to serve our international customers better.

4. Order Tracking:

• Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or the courier's online tracking system.

5. Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the destination. The applicable shipping fees will be displayed during the checkout process.

6. Customs and Import Duties:

• As we currently ship only to the United States, customs and import duties do not apply to our shipments within the country.

7. Delivery Issues:

• In the event of delivery issues or delays, please contact the shipping carrier with your tracking number for assistance. If the issue persists, reach out to our customer support team at [info@granpuebloargentino.com].

8. Undeliverable Packages:

• If a package is undeliverable due to an incorrect address provided by the customer or failure to collect the package, the customer will be responsible for any additional shipping costs.

9. Lost or Stolen Packages:

• We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. Please ensure that the delivery address is secure.

10. Contact Information:

• For any questions regarding our shipping policy, please contact us at [info@granpuebloargentino.com] or [customer support phone number].

11. Policy Updates:

• We reserve the right to update our shipping policy at any time. Any changes will be effective immediately and will be communicated to customers.
•